With the aim of accurately satisfying requests from customers and utilizing their feedback in quality assurance activities, annual customer satisfaction surveys are undertaken by the Electronics & Innovative Products Division and the Household Packaging Materials Department of the Living & Environment Products Division. Through these surveys, we analyze customer reviews and opinions from the aspects of product reliability, our response capabilities and partnerships with customers, thereby pushing ahead with systematic improvements.
Also, data deriving from the analysis of customer complaints and requests, quality audits performed by customers, score cards and other sources is systematically managed and shared among relevant departments to enhance the effectiveness of their quality management activities. This helps us take a comprehensive and constant approach to quality-related customer communications as we strive to improve customer satisfaction.
(September 17, 2020 at Denka’s Head Office) Taking advantage ...
We believe the Denka Mission, “Taking on the challenge of expandi...
Our Healthcare-Related Operations In April 2020, our Life Innovation D...
Latest Trends in the Automotive Market Today, the automotive i...
① New Elastomer “Evolmer®” / Organic Materials Research Department / Key ...
To achieve the goals of the Denka Value-Up management plan, all employees...
Quality Risk Assessments for All Products and Quality Assurance Activi...
Regarding product safety, we evaluate product risks in consideration of v...
Establishing Quality Assurance Departments at Each Business Division W...
To enhance customer satisfaction, we are developing IT-based infrastructu...
Based on in-house guidelines for the management of chemical substances us...
Enhancing Customer Communications via Customer Satisfaction Surveys Wi...
Minerals from conflict areas such as the African continent can be a sourc...
We would like to fulfill our social responsibilities together with the su...
At Denka, we regularly conduct objective risk evaluation of raw material ...